Answers, unhurried.
Can't find what you need? The line is open — day or night.
01.I've just had an accident. What should I do first?
Make sure everyone is safe, then call us. We'll guide you through the essentials at the scene and take it from there.
02.Do I need to contact my insurance?
No. We deal with the at-fault insurer directly. You keep your no-claims bonus and avoid excess where possible.
03.Can I get a replacement car?
Yes — a like-for-like vehicle, matched to class and size, delivered while yours is repaired.
04.How much will this cost me?
Nothing upfront. If liability rests with the other driver, our service is free to you.
05.Will you collect my car?
Yes. 24/7 recovery from the scene or any location, taken to secure storage or an approved repairer.
06.Who repairs my vehicle?
Insurance-approved bodyshops using manufacturer-standard parts, with a full repair guarantee.
07.How long does the process take?
Every case differs. We move quickly and keep you informed at each stage — no silence, no surprises.
08.What if the accident was my fault?
We can still help. Talk to us and we'll advise on the best path forward.
09.Can you help if I'm injured?
Yes. We can introduce you to trusted legal and medical professionals to support your recovery.
10.What do I need to get started?
Just your contact details and a brief account of what happened. We handle the rest.